Money back policy

We guarantee to refund your money under the following circumstances:

No writer has been assigned and/or found for a particular order:

  • Maximum refund is allotted if no writer has been found to write your paper. In such an unlikely and rare case you will be notified as soon as possible and get a full refund. Even though we have a huge database of expert writers, it may happen that under urgent and extreme circumstances that all writers can be busy.

Order status is ‘Pending’

  • 70% of your payment will be refunded to you. This may happen if a writer has been found, and work on your assignment has already started. By reading our Money Back Policy you show your understanding that a writer has to be compensated for the work that is already done. Please keep in mind that research is also considered ‘work’.

Order status is ‘Pending’ and more than half of the deadline has passed

  • 50% of your payment will be refunded to you. This may happen if a writer has been found and a significant amount of work has been done. By reading our Money Back Policy you show your understanding that a writer has to be compensated for the work that is already done. Please keep in mind that research is also considered ‘work’.

Order is delivered late

  • In the event that the order is delivered late because of interruption on your behalf (not providing required information or materials on time, being unavailable via contacts you provided), no refund can be claimed. Please keep in mind that it is important to provide valid contact information, so you can be reached in case of emergencies.
  • In the event that an order is late but you still have time and would like to use the paper, we offer to recalculate the price in accordance with the previous deadline. The difference in price will be refunded.
  • In the event that an order is late on behalf of a mistake from our side and the deadline has passed, and you do not need it anymore, a full refund is implied. However, we may use the paper to our own discretion, since the copyright and ownership rights belong to our company.

Client has made a double-payment

  • In the event that you pay twice for the same order on accident, we will refund you the second payment after you confirmation. You acknowledge that it is your responsibility to check if you had paid for the same order twice and you should contact us immediately to clarify the situation. Of course, you can cancel any order that you do not need before it is assigned to a writer.
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